Nutmeg State Spas stands behind the products we sell and works with the applicable manufacturer when warranty service is needed. Manufacturer warranty coverage is separate from our final-sale policy and is governed by the manufacturer's written warranty terms for the product purchased.
Manufacturer Warranty Coverage
- Liberty Spas LYS4000, LYS4500, LYS5000, LYS6000 and LYS7000 hot tubs: Full 2-year parts and labor manufacturer warranty. Warranty aftercare is handled by Liberty Spas, and covered service must be performed through an authorized service technician under an approved Liberty Spas work order.
- Tremblant 1-Person and 2-Person Infrared Saunas: 1-year limited manufacturer warranty on heater/cabinetry.
- CHILL1000 Cold Plunge: Current product documentation describes a 2-year manufacturer warranty. Exact coverage, exclusions, registration requirements and service procedures are controlled by the manufacturer's written warranty terms.
For warranty assistance, contact Nutmeg State Spas at info@nutmegstatespas.com with your order number, product model, serial number if available, and clear photos or video of the issue. We will help coordinate the claim with the manufacturer when applicable.
Curbside Delivery
Hot tubs and cold plunges sold through our drop-ship program are delivered by curbside residential tailgate delivery. The final curbside drop location is at the delivery driver's discretion based on safe access and delivery conditions. Standard curbside delivery does not include moving the product from the curb to its final installation location, installation, electrical work, plumbing work, site preparation, crane service, forklift service, or other specialty handling unless specifically arranged in writing.
Delivery Damage — 24-Hour Notice Required
Please inspect the shipment as soon as it is delivered. When possible, inspect the packaging and visible portions of the product before the driver leaves, note any visible damage on the delivery receipt or bill of lading, and take clear photographs of the pallet, packaging, shipping labels and damaged area.
Any delivery damage must be reported to Nutmeg State Spas within 24 hours of delivery. Send the report to info@nutmegstatespas.com and include your name, order number, delivery date, a description of the damage and clear photos.
Damage reported after the 24-hour customer notification period may not be eligible for a freight or manufacturer damage claim. This 24-hour requirement allows Nutmeg State Spas enough time to review the issue and meet the supplier's claim deadline.
All Sales Are Final
All sales are final and non-refundable. Due to the nature, size, hygiene considerations and shipping requirements of hot tubs, spas, saunas, cold plunges and related products, purchases cannot be returned or exchanged after sale.
Please carefully review the product dimensions, electrical requirements, site access, delivery requirements and specifications before completing your purchase. Contact us before ordering if you have any questions about whether a product is appropriate for your location.
This final-sale policy does not eliminate any manufacturer warranty rights and does not limit remedies that cannot legally be waived under applicable law.